Refund Policy
Effective 17 September 2026 · Last updated 17 September 2026.1. Refunds
You may cancel your enrollment in any public cohort and receive a full refund, provided you tell us at least 7 days before the first day of your cohort. Contact the organizer at info@agile-agilist.com with your name, course, cohort date, and order number. We acknowledge refund requests within 2 business days.
Inside 7 days we cannot offer a cash refund, because the seat, the instructor and the courseware are already committed. You can still move to another cohort at no charge, or send someone else in your place — see below.
2. Rescheduling and substitutions
Rescheduling is free. There is no fee, no deadline, and no limit on the number of times you move. Contact the organizer and we will place you on another cohort of the same course.
You may also name a substitute participant at no charge at any time before the cohort starts — send us their name and contact details.
3. If we cancel or reschedule
Occasionally we must cancel or move a cohort, for example because of insufficient enrollment or an instructor emergency. In that case you choose: a full refund, or a free transfer to any future cohort of the same course. Agile Agilist is not responsible for travel, accommodation, or other incidental costs; for in-person classes we recommend refundable travel bookings.
4. Exam vouchers, digital materials and platform access
Courseware, workbooks, exam vouchers, and SAFe® Studio / community platform access are activated with third parties (Scaled Agile, Inc.; ICAgile) at or shortly before class. Once platform access has been activated, an exam voucher issued, or digital materials downloaded, those components are non-refundable, and their list value is deducted from any refund otherwise due.
5. Exam outcomes
We do not guarantee an exam result, and no training provider can. What your fee covers is preparation and support: the course itself, the first exam attempt where the course page says it is included, our study guide, unlimited practice exams, and instructor support after class. If you do not pass your first attempt, contact the organizer and we will place you on a later cohort at no fee. Retake fees are set by the certifying body, not by us.
6. Medical and compassionate exceptions; force majeure
If illness, a family emergency, or another serious event prevents you from attending, contact the organizer. We will move you to a future cohort at no charge, and will consider refunds case by case regardless of the 7-day window. Where delivery is prevented by events beyond either party’s reasonable control, we will reschedule and your enrollment carries forward.
7. Private and corporate engagements
Private cohorts, on-site delivery, consulting, and coaching engagements are governed by the signed Statement of Work or services agreement for that engagement. The terms of this page apply to corporate engagements only where the SOW is silent.
8. How refunds are processed
Approved refunds are returned to the original payment method within 10 business days of approval. Where your enrollment was purchased under a promotional discount, the amount actually paid is the amount refunded.
9. How to reach the organizer
Email info@agile-agilist.com or call +1 647 999 7433 with your name, course, cohort date, and order number.
